Placing your order

What forms of payment do you accept?

Payment may be made by cheque, cash or electronic funds transfer. It is important to note that goods will note be released until funds have cleared in our banking account. 

With initial order deposits, order processing, including the ordering of fabrics and materials, or manufacturing of your window treatments, will not commence until the deposited funds have been cleared in our banking account. 

Credit cards, (excluding American Express [AMEX], are accepted but will incur a 1% surcharge. All prices are quoted in Australian Dollars and are only accepted in Australian Dollars.

Title of the goods will not pass to the customer has been made in full. Please be mindful of this so that unnecessary delays are avoided in delivery and installation of your new window treatments.

How much is the deposit I am required to make at the time of order, and when is it due?

A 50% deposit is required at time of order. Order processing will not commence until the deposit has been made and the funds have been cleared by our bank. This policy is strictly adhered to without exception.

The remaining 50% payment is due at the completion of the order. We will give you as much notice of the estimated delivery date to allow you to make arrangements for the final payment. Once again, any scheduled installation, delivery date is subject to final payment, in full, having been made and the funds cleared by our bank. 

What if I change my mind about a detail of an order I have already made?

Generally, order changes can only be accepted within 24 hours of receipt of your order. After 24 hours the manufacture of your order will have commenced. Still, if the change is small, and depending on where in the manufacturing process the change impacts, some small changes can be incorporated. 

Depending on the nature of the change, it never hurts to ask us if your order can be changed. If possible we may be able to incorporate the change and update your order free of charge. In other cases, however, additional charges may apply. Whether charges are applicable will depend entirely on the nature of the change. The sooner we are advised of any change requests, the more likely we will be in a position to accommodate them.

If we cannot implement a change, or if a change will incur additional charges,  we will explain fully the reasons for our inability to accommodate the change, or the necessity of any added charges. We are not in the practice of charging for a change just for the sake of it.

We understand that there are occasions where customers change their mind with regard to a detail of their order. Rest assured, we will at all times try to be as accommodating as possible, but also understand, that there are times where changes are not possible. 

Where Ideal Drape Makers agrees to a change to an existing order, this change request must be be provided to Ideal Drape Makers in writing. This can most easily be accomplished by sending either a fax or email to our office. Alternatively, you can visit us with your order documentation and we will notate, and have you sign off, on the agreed changes.

Whilst these requirements at times may seem onerous, they exist to ensure that you are provided with all assurances so that you can be confident that your order will be correct and exact in every respect you have specified.

Where appropriate, Ideal Drape Makers will provide written confirmation/clarification of queries, in relation to the changes you have requested. 

Ideal Drape Makers takes no responsibility for errors or omissions in circumstances where the client requests assistance in the calculation of deductions, required header sizes, correct hooking or any other specification provided by the client. 

What is your policy regarding order cancellations and / or refunds?

Our window treatment solutions are custom made-to-order and as such they cannot be resold. The have been made specifically to fit your windows.  Therefore, we cannot accept the return of window treatments for any reason. 

The only rare exception to this policy is where the ordering of fabrics and materials used in manufacturing your order has not commenced AND the order cancellation is received in writing within 24 hours of the original order being received by Ideal Drape Makers. 

Please be aware if fabrics, materials or components have already been ordered by the Ideal Drape Makers then a cancellation fee will apply as industry suppliers will not accept our returns without a restocking / cancellation fee, which we will pay and be reimbursed for, through your order cancellation charge. 

Custom blinds and shutter orders cannot be cancelled as manufacturing usually commences within 5 hours of receipt of your order.

The consultant took measurements of the windows during our in-home consultation. Why have you requested a 'check measure?'

When our in-home consultants take measurements of your windows, it is not unsusual, particularly when a number of different window treatment options have been discussed since the initial consultation, for a re-check of measurements to be taken to ensure that the intiial measurements are accurate, or whether additional measurements need to be taken to accommodate variations in the original solution(s) proposed.  

Rest assured these additional 'check-measures are necessary and provide added assurance to both you and our manufacturing teams that the exacting specifications of your treatment solution and end product quality standards, meets, if not exceeds your expectations.